Common Email Questions

Common Email Questions

Consulting and Credit Sweep Clients:
Answering emails takes up a very large period of time each day, and I already put in hours on each and every file - including yours. So that I can continue to get those great results, please check your portals and the help services prior to sending me an email, as 9/10 responses are already in the materials and desks that I provide. 

Common questions:
I just signed up. When will I hear something?
With the Learn, Prepare, Prevent Program you will begin receiving member's only content immediately. For your disputes, they will go out in 9 business days and then client portals will be completed and released 3-5 days after that. Please understand that it takes literal hours to set up, analyze, research, dispute, create portals and then relase. We also have to provide time for missing information, inability to login, etc. 

When will my update be?
I am not late on any file, but when I am late, it's only because I put hours into client files. Please understand that this is not credit repair and your update timing all depends on what was disputed, when, with whom, how, complaints, responses, hinderances (such as client error: non-payment, pulling the credit report, not paying for IdentityIQ, etc.). Your file will be done according to the factors listed above and you'll automatically receive your updates. 

When will I see my disputes in my client portal? 
When a new dispute round starts, you will receive a new credit analysis and it will be emailed to you. Any changes/results will be emailed to you. The new dispute letters will be available in your client portal within about 2 weeks; I upload disputes 4x per month. 

What if I have not heard back from the bureaus? 
Doesn't matter whether they do or do not respond. Please recall that this is not credit repair; this is a credit sweep. All disputes are processed based on the credit monitoring online and this means that I do not need, want or care what the bureaus have to say until something is actually deleted. Everything they send is all bull-honky anyways. 

If I can't log in to my Credit Restoration Portal, what do I do? 
Click on "forgot password" and reset password. If this doesn't work (it should, but trust me, it doesn't work all the time), please send me an email with the subject "remote session" in the subject, only after trying to reset 3 times. I will need to do a screenshare session with you. 

What do I do if I have general program questions? 
Hopefully, this will answer your question, because this is a very simple program: 
  • 6 rounds on avg.; no more than 8 rounds
  • Yes, I do need Identityiq to get you the highest # of deletions
  • Self-serve knowledge base: support.expertcreditsweeps.com
  • Is there a faster way to remove negative items? No, unless you have $40k for a Credit Bureau License that you want to give me
  • If I pay more/faster, will it get the items off faster? No, I only offer monthly payments because I understand that money doesn't grow on trees.
If you are sending over documents, they will be placed in your client folder and accessed when your update is processed. You can consider this a confirmation of your documents and thank you for forwarding it. 

You hired me because I'm an expert at what I do - last year I removed 5, 527 negative items and repaired 3,182 negative items - please let me do what I do. I promise you that no one - anywhere, ever - will work harder to help you and your credit than me. However, answering emails takes up a very large period of time each day, and I already put in hours on each and every file - including yours. So that I can continue to get those great results, please check your portals and the help services prior to sending me an email, as 9/10 responses are already in the materials and desks that I provide.

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